Shipping policy

Shipping Policy

Apekx works with overseas manufacturing partners so we can offer current products at fair prices. That means delivery takes longer than a domestic retailer. We would rather tell you plainly than surprise you after checkout.

Order processing

Orders are processed within 1–3 business days of payment. Orders placed at weekends or on public holidays are processed the next business day.

Delivery times

Transit time depends on the item and where it ships from, so the estimated delivery window is shown on each product page and again at checkout. We deliberately do not publish one blanket estimate, because it would be wrong for most orders.

Estimates are estimates. Customs inspection, carrier backlogs and peak shopping periods can extend them.

Our delivery guarantee

If your order has not arrived within 60 days of dispatch, contact us and we will refund you in full. You do not need to return anything.

Tracking

A tracking number is emailed to you when your order ships. Tracking can take up to 7 days to show movement while the parcel clears its origin facility. This is normal and does not mean the parcel is lost.

Split shipments

If you order several items they may ship separately and arrive on different dates, at no extra cost to you.

Customs, duties and taxes

Import duties or taxes may apply on international delivery and are the responsibility of the recipient. These charges are set by your country's customs authority, not by Apekx, and are not included in the price you pay us.

Address accuracy

Please check your shipping address carefully at checkout. Once an order has been dispatched we cannot redirect it.

Contact

Questions about an order? Reach us through the Contact page on this store with your order number.