Refund policy

Refund and Returns Policy

We want you to get what you paid for. If that does not happen, these are the commitments we make.

If your order never arrives

If your order has not arrived within 60 days of dispatch, we refund you in full. No return is required.

If your item is damaged, faulty, or not as described

Contact us within 14 days of delivery with your order number and clear photos of the problem. We will send a replacement or refund you in full, whichever you prefer. You will not be asked to pay return shipping for a faulty or incorrect item.

Change of mind

You may request a return within 14 days of delivery for an unused item in its original packaging. Return shipping is paid by the customer, and the refund is issued once the item is received. Because many of our items ship from overseas, return postage can cost more than the item itself — contact us before returning anything and we will tell you honestly whether it is worth it.

Items we cannot accept back

For hygiene and safety reasons we cannot accept returns of earphones, personal care items, or any item that has been used, unless it is faulty.

How refunds are issued

Refunds go back to your original payment method. Once we approve a refund it typically appears within 5–10 business days, depending on your bank or card issuer.

Cancellations

You can cancel for a full refund any time before your order is dispatched. Once it has been dispatched, the sections above apply.

Contact

Start any return, refund or cancellation through the Contact page on this store, quoting your order number.